Get in Touch
Have questions, feedback, or need assistance? We're here to help! Reach out to our team and we'll get back to you as soon as possible.
Send Us a Message
Response Time
General Inquiries
48 hours during business days
Privacy Matters
24-48 hours, prioritized
Technical Support
48-72 hours with detailed solutions
Before You Contact Us
Check our FAQs: Many common questions are answered on individual tool pages.
Technical Issues: Please include your browser version, operating system, and any error messages.
Feature Requests: We love hearing your ideas! Please be as specific as possible about the functionality you'd like to see.
Privacy Concerns: For data protection requests (GDPR, CCPA), please use privacy@compressgo.com for faster processing.
Frequently Asked Questions
Quick answers to common questions about contacting us
How quickly will I receive a response?
We typically respond to all inquiries within 48 hours during business days. Urgent privacy matters are prioritized and usually addressed within 24 hours.
What information should I include in my message?
Please provide as much detail as possible about your inquiry, including any relevant screenshots, error messages, or specific issues you're experiencing. This helps us provide faster and more accurate assistance.
Do you offer phone support?
Currently, we provide support exclusively through email to ensure we can thoroughly document and address all inquiries. This allows us to maintain high-quality responses and provide detailed solutions.
Can I report a bug or suggest a feature?
Absolutely! We welcome bug reports and feature suggestions. Please use the contact form or email us with detailed information about the bug or your feature idea.
CompressGo
Free Online File Compression & Optimization Tools
CompressGo is committed to providing free, secure, and easy-to-use file compression tools for everyone. All processing happens in your browser, ensuring complete privacy and security for your files.